DJ
Danica J

1 reviews | Active since Jun 2015

04 Jun 2015, 11:30

Wrong amount being deducted every month

My cellphone and data contracts were at Nashua Mobile. When Nashua Mob closed all their branches in South Africa the end of 2014, all my contracts went to MTN directly. One of my contract amounts was wrongly captured, because since my contract was handed over to MTN, the amount is wrong. It is a 2GB data package for 24mnths. The contract amount should be R129.00 p/month, but from Feb2015 MTN deducts R389.00 p/m on debit order for this contract. I phoned MTN on 02March to enquire about the wrong amount on my account. I've send an email with the contract attached to MTN on 02March, but I had to send 2 more emails on 17March before I received a reply on my emails. MTN gave me the following reference: ***, Req:*** and Req:***. I received an email from MTN on 04April saying that the request were escalated to the billing department for assistance. MTN still deducts R389.00 per month. I contacted MTN several times and every time they say that the right amount will be deducted the end of the month, but the wrong amount was still deducted end of May. I want the right amount deducted p/m and I want a refund for the huge amount over paid and I want to know when it will be.

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Jun 2015, 14:19
Official
Hello DJ ***,

Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.

I do understand this is frustrating. I have tried to call you this afternoon with no success to reach a conclusion to this matter. I will send you an email with my details so that we can be in touch to have this matter resolved.

I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***

Best regards,