Wrong airtime transfer

On the 7th I called MYN customer service. Firstly I go through to Nkuli in Durban who **** and was lazy to assist with my query. I then called again and got through to Fikile Magwaza. Clearly MTN is now hiring lazy and *********** agents, as she also wanted to feed me the same nonsense Nkuli fes me, till I told her about how their system works. It was only then she started applying herself.

My query was that airtime was loaded to a wrong number, and told her that if possible to transfer whatever is left from the wrong number. Since she was clueless and clearly served me no purpose I then requested to speak to the supervisor, his name is Sihle Ndaba, he's an imbecile. He has no listening skills at all. And drive me to be irate as his service was appalling to say the list. It was a Absa bank transfer. Instead of #*** it was loaded to ***. They saw that the airtime was still there of R30..left out of R60. Idiot Sihle told me to go and get bank statement, refusing the ATM slip I had in hand.

Understanding the company policy, I then ask Sihle what if by the time I get the bank statement the airtime would've been depleted. He then had a nerve of literally saying that it will be my loss, why waste my time obtaining bank statement and emailing it, if it happens it was depleted I wasn't going to be reimbursed?. I take MTN no longer has integrity as their brand value. Let alone going an extra mile. Their customer service is useless and lazy imbeciles who would care less about customers satisfaction, let alone first call resolution