1 reviews | Active since Aug 2012
Wrong advise in regards to contract
<p>I initially went wanted a contract and went to mtn online and everything duly went well from choosing the phone and being called. The lady that sold the contract to me advised me in correctly I wanted the contract sim to be the number of my girlfriends prepaid number the lady advised me that we dont have to do the entire sim swap thing immediately when I get the phone i must just call mtn again. Which I did and they could not assist me they said I should go to any mtn store they can assist me. I went to a mtn store at Lakeside mall and they said i was advised incorrectly only mtn direct can assist i went to mtn direct store well guess what they could not assist me. At this point I want my contract cancelled urgently PLEASE.</p>
Good afternoon Etthienne
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Etthienne
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***