PS
Petrus S
1 reviews | Active since Dec 2013
09 Jun 2015, 09:50
Wrong added charges on my bill
Mid -March 2015, I called the call center to inform mtn of the over charges which were on my bill since I upgraded my contract with mtn. They promised to correct my billing but it didn't materialize to date after calling several them several time. I received a statement yesterday nothing has been done is been three month trying to sort out this problem. When I call them they tell me that they will remove the charges but the bill is not corrected. I have been with mtn for more than a decade, I am even considering to cancel the contract. This is really unprofessional and unacceptable.The call ref no. I was given is***.
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MTN South Africa's replyOfficial
10 Jun 2015, 11:50Hello Modifa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a query was logged (REQ:*** ). The feed back received from the billing area is that you are liable for the H/W fees. Your contract was due to end on 13/05/2015.
Please note the business rule is as follows, H/W fee is paid for a full 24 months contract period.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a query was logged (REQ:*** ). The feed back received from the billing area is that you are liable for the H/W fees. Your contract was due to end on 13/05/2015.
Please note the business rule is as follows, H/W fee is paid for a full 24 months contract period.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 11:50
Official
Hello Modifa,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a query was logged (REQ:*** ). The feed back received from the billing area is that you are liable for the H/W fees. Your contract was due to end on 13/05/2015.
Please note the business rule is as follows, H/W fee is paid for a full 24 months contract period.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records a query was logged (REQ:*** ). The feed back received from the billing area is that you are liable for the H/W fees. Your contract was due to end on 13/05/2015.
Please note the business rule is as follows, H/W fee is paid for a full 24 months contract period.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,