EJVR
EURIKA JANSEN VAN RENSBURG
1 reviews | Active since Mar 2009
15 Dec 2015, 11:49
WRONG ACCOUNT AND DEDUCTION
MTN DID NOT DEDUCT CORRECTLY ON DEBIT ORDER,BUT CAN DISCONNECT.<br> WHY WAS THIS NOT DONE?THIS IS NOT ACCEPTABLE.<br> ADVISE IF THE DEBIT ORDER WILL BE DONE .IF NOT,I WANT MY DEBIT ORDER CANCELLED,THAT I CAN PAY MYSELF MONTHLY.I NEED THE BANKING DETAILS ON A MTN LETTERHEAD.<br> YOUR URGENT ASSISTANCE IS APPRECIATED AS I AM LEAVING FOR SWAZILAND TOMORROW.<br> REGARDS<br> EURIKA<br>
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MTN South Africa's replyOfficial
18 Dec 2015, 10:26Hello dorissie,
We are truly sorry for any inconvenience caused.
Kindly note that your number has a usage limit set to the account to avoid a huge bill shock. The usage limit basically blocks you from generating additional usage and then you need to purchase airtime to continue making calls, buying data bundles for internet services and SMS bundles.
We can confirm that your debit order is active and the amount due will be deducted accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
Kindly note that your number has a usage limit set to the account to avoid a huge bill shock. The usage limit basically blocks you from generating additional usage and then you need to purchase airtime to continue making calls, buying data bundles for internet services and SMS bundles.
We can confirm that your debit order is active and the amount due will be deducted accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 Dec 2015, 10:26
Official
Hello dorissie,
We are truly sorry for any inconvenience caused.
Kindly note that your number has a usage limit set to the account to avoid a huge bill shock. The usage limit basically blocks you from generating additional usage and then you need to purchase airtime to continue making calls, buying data bundles for internet services and SMS bundles.
We can confirm that your debit order is active and the amount due will be deducted accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
Kindly note that your number has a usage limit set to the account to avoid a huge bill shock. The usage limit basically blocks you from generating additional usage and then you need to purchase airtime to continue making calls, buying data bundles for internet services and SMS bundles.
We can confirm that your debit order is active and the amount due will be deducted accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,