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ilse janse van vuuren
1 reviews | Active since Mar 2009
02 Dec 2015, 20:00
Wrong account
I took out a contract with MTN for the amount of R299.99 per month. All of a sudden 3 months ago i had to pay R238.17 and then R248.17. I went to MTN who told me the government put up the airtime and now this month it is R259.67. How can I sign a contract and you can put it up as you wish. Also should i want to cancel the contract because i owe you money, it cannot be done
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MTN South Africa's replyOfficial
03 Dec 2015, 16:24Hello mopani,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that our airtime was not increased by the government. Our rates have changed on the 1st of April 2015 and we've notified our subscriber base via SMS of the changes. Please use the link below for more information pertaining to our rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Please also refer to the charges clause in your subscriber agreement form relating to the change is charges.
4. Charges:
4.2. MTN SP may change any Charges, which changes will be effective from the date stated in a written notice to you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that our airtime was not increased by the government. Our rates have changed on the 1st of April 2015 and we've notified our subscriber base via SMS of the changes. Please use the link below for more information pertaining to our rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Please also refer to the charges clause in your subscriber agreement form relating to the change is charges.
4. Charges:
4.2. MTN SP may change any Charges, which changes will be effective from the date stated in a written notice to you.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply03 Dec 2015, 16:24
Official
Hello mopani,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that our airtime was not increased by the government. Our rates have changed on the 1st of April 2015 and we've notified our subscriber base via SMS of the changes. Please use the link below for more information pertaining to our rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Please also refer to the charges clause in your subscriber agreement form relating to the change is charges.
4. Charges:
4.2. MTN SP may change any Charges, which changes will be effective from the date stated in a written notice to you.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that our airtime was not increased by the government. Our rates have changed on the 1st of April 2015 and we've notified our subscriber base via SMS of the changes. Please use the link below for more information pertaining to our rate changes:
http://www.mtnblog.co.za/2015-rate-changes/
Please also refer to the charges clause in your subscriber agreement form relating to the change is charges.
4. Charges:
4.2. MTN SP may change any Charges, which changes will be effective from the date stated in a written notice to you.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,