WOWZA UPGRADE
<p>On 21 December 2016 a upgrade was done by C&R cellular for the wowza special on mtn which in clude 50gb data and 10 000 mtn to mtn call minutes. After 3 days no data or minutes was provision on my mtn account. I called the call centre on several occations during the weekend. And on 26 Desember 2016 after 3 calls to the call centre no resolution could be done on my problem. No one wants to take responsability an according to the call centre on my last call the migration failed on there system. </p> <p>I now want to know what is my rights . Can i force the 7day cooling period of contracts. </p> <p>It looks like MTN only try to get numbers on their networks and does not want to give a valued services to their clients.</p>
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MTN South Africa's replyOfficial
04 Jan 2017, 15:51Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the migration was successfully processed on the 29 December 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply04 Jan 2017, 15:51
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the migration was successfully processed on the 29 December 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,