SA
Sharneen A

1 reviews | Active since Aug 2015

12 Aug 2015, 13:17

Wow! Worst Mobile Service Provider ever!

I app**** to port my MTN number to Altech Autopage on 24th July 2015. THREE weeks later and still no satisfaction. Although the relevant numbers are out of contract, MTN will not release them. Every time I call the call centre I get spun a different tale. And lo and behold this morning I get my MTN airtime?! What a swindle. Why won't you release my numbers? By what right do you keep them?? Your service stinks. Your employees are overwhelmed. The manager, Clara, at Woodlands hides in her office when she sees me, either because I have become an absolute witch, or because she is so embarrassed or both. Why do you do this to your employees? Poor training. Bad customer rapport. NO customer satisfaction. MTN, you would like consumer loyalty to your brand, yes? Then show some reciprocal loyalty to a customer who has had the same number with MTN since 1997! I am bitterly disappointed. I had 5 lines with MTN. Now down to 2. S Adams

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Replies (1)
MTN South Africa
MTN South Africa's reply31 Aug 2015, 12:43
Official
Hello Heather 14,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up that cell number *** has been moved over to Altech Autopage on the 17 August and cancelled on our systems 17 August 2015.

Kind Regards,

Alice van der Merwe

***