1 reviews | Active since Jul 2020
WOW MTN, I WAS ****** 7 MONTHS AGO AND STILL NO PHONE!
Please see below timeline of events • I had been ****** and my phone was ****** in January – I proceed to the police station to report case and they need a ITC REF in order to report case. • I Called MTN INSURANCE and they advised that they cannot submit a claim unless I have blacklisted the handset and have a ITC REF. For ease of mind I confirm with the agent that my insurance is in order. I am advised that all in order. • I then Call MTN to blacklist my handset and they can’t blacklist because there is an issue on their Siebel blacklisting system. I go back and forth for 5 months and finally in June they are able to blacklist. 5 months of back and forth. • I then call MTN INSURANCE now with all my details - police case number , ITC ref etc. and I am then told that I don't have any insurance on this and they can’t assist. • I go back to my thread - 13 March I sent an email saying I want to cancel my contract with MTN as I was unhappy with the service. MTN INSURANCE responded saying they have cancelled my insurance, I immediately respond advising that I do not want my insurance cancelled, I want the contract to be cancelled which was never done. • It is now almost 7 months since my ******* and still don’t have a phone or anyone at MTN that is willing to assist me with this matter. • I am posting on here to get assistance as I have been extremely patient till now but will have to escalate this matter further, if I have no resolve. I am now requesting that this matter be sorted by : 1. Insurance gets sorted ( claim submissin) and i receive my new phone at the earliest convenience. 2. I am re-imbursed for the months i was paying with no phone from MTN & Insurance
The number that was used is ***.
That's the issue i am having - the IMEI number is not found on the systems which is why the problem exists initially with MTN, which is in turn affecting the claim process. I am aware that the contract was not cancelled as I have been paying it monthly even though I have no phone.
My issue here is that because MTN can not find my IMEI number i have been struggling with this claim and need this matter attended to.
Please give me details of who I can then contact to further escalate this as i have now chatted to almost 20 consultants and not one person can assist.
The number that was used is ***.
That's the issue i am having - the IMEI number is not found on the systems which is why the problem exists initially with MTN, which is in turn affecting the claim process. I am aware that the contract was not cancelled as I have been paying it monthly even though I have no phone.
My issue here is that because MTN can not find my IMEI number i have been struggling with this claim and need this matter attended to.
Please give me details of who I can then contact to further escalate this as i have now chatted to almost 20 consultants and not one person can assist.