WOW, MTN, how can you ***** from a lady that is almost 60years old, almost 20years a client at MTN...

My first review, my mother has been a client for ever and with lockdown she cant get to the bank to make payment and does not have an banking app to make payment. now her service has been blocked. this is unfortunately national lockdown, how do you as Mtn expect people to just go to the bank but not assisting then in this time. and waiting for lockdown to be over. you dont even call and no customer care to talk, the WhatsApp doesn't work, fb messages does not work... unacceptable, before we go on all sosial networks please give us a call

after this review, a lady from MTN complaints department called me Alice Van Der Merwe, with this call we noticed that MTN had the incorrect banking details for the debit order, and that they tried to debit from a account that is not the main account my mother has been using for years and years, this is what MTN rep**** on hellopeter after the telephonic conversion.

Thank you for your post.

We sincere apologized for any inconvenienced caused to you.

Thank you your time online

MTN account number 5 lines on account.

The debit order returned unpaid.

Balance on the 2-4-2020 =R4692.46.

Payment for R1500 received on the 4-4-2020. Balance R3192.46, another payment for R900.00 received , balance R2292.46.

Invoices for April allocated to the account balance now R 4,627.19.

The system reflect the debit order was requested already for the balance of R4627.19 to be paid over to MTN on the 30-4-2020 from the Capitec account number, this cannot be stopped as per the online discussion the bank details need to be changed from Capite to Nedbank. This information you will send to me via email tomorrow. My email address ***

You have informed me a payment for R2300 will be done.

If the debit order do not come back unpaid and the payment for R2300 reflect on the account this will be refunded back to client bank account.

We have set up a arrangement for the payment R2300. 00

The lines are now opened, you need to reboot the devices.

Kind Regards,

Alice van der Merwe MTN

as you can see she said, that n dubble payment was already recorded on the system for the debit order and they cannot change it. this after all monies have been paid, she advised that after the debit order, MTN wil refund my mother by the 4/5 of May 2020. (date was advised over the telephone)

after an email to Alice advising that the debit order is went off the account(dubble the normal amount) and she must just check on the refund, we received no response from MTN or ALICE... calls made to MTN on the 6 and 7 May leaving messages for Alice to contact us back.... but no reply or call

with Covid-19 and nobody that is able to work...MTN left my mother with no refund... no Money for the rest of the month... WOW, MTN, how can you ***** from a lady that is almost 60years old, almost 20years a client at MTN...

this is how you treat you client that has been with you for 20years? this is how you treat elderly people.... ?

im taking this to sosial media if we are not contacted today 14 May 2020....