WN
Wandile N

1 reviews | Active since Mar 2014

28 Apr 2015, 09:34

Wow mtn data has reach sky rocket

i am totally disappointed with MTN and this is high time I port or change to other service providers, last week I bought 300mb of data with R79 and I normally buy 1GB for R149 today when was trying to recharge saw shocking figures and never received any messages stating any increase on their data packages, you guys always update and send useless messages about your promotions and whatever but you have failed to send your customers simple messages telling them data prices are going up. it fine you have lost one customer and hope you will be loosing more for be selfish with useful information... this is day light ******* going forward I do not see myself using your network anymore, I noticed from last month even your call rates were really outrageous cause my airtime never lasted each time I do a call..<br> <br> I will like to BID FAREWELL TO THE MOST ************* SERVICE PROVIDER(MTN) WHICH I HAVE SUPPORT FOR YEARS BUT FAIL TO SEND ME SIMPLE MESSAGES ABOUT THEIR FEES GOING UP, yet you never forget sending this useless messages and call about promotions. I wonder what loyalty you always talk about cause I do not see one.

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Replies (1)
MTN South Africa
MTN South Africa's reply11 May 2015, 14:13
Official
Hello kariboi,

Thank you for taking time to raise your concerns with MTN. We value and appreciate your input in this matter.

Kindly note that communication was sent, advising our clients of the price increases. Please be advised that our prices are market related and also are in line with the Regulator's (Icasa) specifications or guidelines on call charges, data charges and monthly service fees that the Service Provider can charge and this includes our promotions.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Regards
Veronica
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