pN
paul N

1 reviews | Active since Jun 2015

20 Jun 2015, 12:23

wow bonus is a ****

I have a prepaid sim and ever so often I qualify for the wow bonus (use R11 airtime and get R100 for mtn to mtn calls plus 20mb data). I used it in the past and found that it was generally to use up your available airtime. I ignored this 'bonus' until I tried again on Thursday 18 June. I had about R11 airtime when my wow bonus kicked in. U monitored the usage wanting to stop at 16mb. Usage went slowly until 12mb and then was suddenly on 36mb using up my airtime. On Friday, I tried again. I was downloading emails. The download showed the emails being downloaded was 5mb which is quite accurate. After downloading, I checked my usage and found 32mb was used and my airtime of R12.60 was gone. I have nothing that runs automatically so nothing else was downloading. I normally use cell c for data as they are the cheapest and very efficient and accurate with usage statistics. The only reason for using the wow bonus is that it was freely available, I have very little to download and don't want to recharge my cell c until the morning because they give you real bonus. I have clearly been ripped of by mtn by misleading information regarding this stupid wow nonus.

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jun 2015, 10:43
Official
Hello plnaidoo,

Thank you for your post,

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please note that this has been escalated to the billing department and will be investigated and we will send the feedback to you.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
Winnie
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