Wow!

I am glad the contacts will come to an end and wont be renewed, after almodt a week of waiting I get an electronic virsion of what was posted to me together with the lte sim card! How is this going to help me? <br> <br> Hello NeedHelp,<br> <br> Thank you for your post.<br> <br> Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. <br> <br> For the postpaid sim swap, please follow the below process:<br> <br> 1. SMSs the word Swap to 44770 from their EXISTING SIM <br> 2. An OTP (one time pin), is then generated and sent to your same, existing, active SIM. You are encouraged to save the OTP or write it down. The PIN will be valid for 15 minutes only. <br> 3. Then SMSs Swap and the New SIM Number *OTP# from the existing SIM to 44770. E.g. Swap ****2345# <br> 4. You need to wait until existing SIM stops working and then proceed to insert the new SIM Card into the handset. <br> 5. The SIM Swap will then be complete. <br> <br> Regards <br> Zelephi<br> REQ:487006