Would not recommend MTNZA to anyone ever.

On the 29th of April I went into an MTN branch to upgrade my contract. (The contract has been due for an upgrade for over a year now.) Extra documents were requested which I provided on the 2nd of May. The contract was approved, but needed to be changed because the wrong device was loaded. The documents were sent in for approval, but by the 6th of May it still hadn't been approved. On the 7th of May the lady at the store phoned a supervisor, who could not find my upgrade request. A screenshot of the request was sent to the supervisor as requested, but the upgrade was still not I approved.

I cancelled the upgrade request, and informed the staff at the store that I was going to cancel my contract. They informed me that I would need to phone the call centre to speak to retentions, as they are the only people who can process cancellations.

This morning, 9 May, I phoned the call centre.

1st call: on hold for more than 25 minutes, finally answered, but dropped when I asked to speak to retentions 2nd call: on hold for 21 minutes, call dropped when I asked to speak to retentions 3rd call: Currently on hold for 45 minutes

How is this acceptable business practice??

I am not holding the people at the store accountable, they tried their best to assist me.

I had to resort to Tweeting, where I was asked to DM them with my issues. I'm still waiting for a response.

I am so disappointed in MTN's ********** customer service, and their lacking business ethics. I would not recommend them to anyone ever.