1 reviews | Active since Jan 2011
WOULD HAVE NOTICED ON SIGINIG IF CONTRACT STATEDIT
I was a previous 20 year plus Vodacom client that has just ported over to mtn due to the great deals advertised. I app**** for the iphone6 deal that was R599/ 200 anytime minutes - on signing I saw that one could not do international calls, I told the sales assistant that is a deal breaker then he advised me there's a package that is 350 anytime minutes R649, and signed the contract. Couple days later I called to find out minutes balance and I got I had R289, I called the sales assistant to query and he told me it's a rand package (which I never heard of! I looked at my contract, it states 350 anytime)if I had known about Rand package, I would've done my homework prior porting to see if a better deal I did my research and was shocked to find out that I am in a much worse position as its equivalent to only 60 minutes and should I use up the R350 it would cost me R2.35 per minute. There's a 350minutes for R649 but also cannot be used internationally. I was told that mtn does not have any minute contracts that can be used internationally- I asked to pls convert it to the minutes and will have to make a plan when I am overseas and I was told can't be done. VERY UPSET NEW CLIENT!
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
