JvdM
Jaco van der Merwe

1 reviews | Active since Jul 2011

02 Feb 2015, 14:48

Worts Service Ever

During my time waiting in store to be assisted (45 min), 3 Employees disappeared to the back, 5 other customers left as a result of no service, 4 workers are at there work station and only 2 is helping a client. The service ticketing system that was manned by a security gard (wo also disappeared) is not a working solution for these idiots. Clients who came in and wassent even assisted at the door to be told to get a ticket also sat down and waited for the no service at this store. I eventually asked to be speak to the manager de Wet Jonas but was ignored by 2 workers and the third Herman Koteli went in to call the manager who also decided to by to busy with the no service motto of this store and didn't even come out. To sort out a fault on there side.<br> <br> What took 45 min to not be helped at MTN happened in 10 min at the buzzy Vodacom store. Same billing request but with a difference. I was actually helped!<br> <br> I will not ever recommend MTN to any one and will make a point of telling people of the bad service and definitely move all my business to a different network, as it is, have better service and coverage.

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Feb 2015, 11:27
Official
Hello 19Jakes82,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.

We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.

This matter has been escalated to the Regional Management team of the Store for urgent attention.

Regards,
Ebbedene
REQ:***

Best regards,