pA
pierre A

1 reviews | Active since Feb 2015

26 Feb 2015, 11:11

WORT SERVICE BY FAR

MY I PHONE'S CHARGING MECHANISM BROKE SO I TOOK IT TO SOMERSET WEST MALL MTN WERE THEY SAID THEY CANT ASSIST ME (PHONE STILL UNDER WARRANTY). I HAVE TO GO TO ISTORE ITSELF. THE FOLLOWING DAY I WENT THERE AND WAS TOLD I HAVE TO GO TO MY PROVIDER FOR THE CLAIM. I THEN WENT TO THE MTN WALK IN SHOP INSIDE CANAL WALK. I WAS TOLD THAT I WILL RECEIVE MY PHONE BY WEDNESDAY. I HAVE SINCE RECEIVED NO FEEDBACK.<br> <br> I HAVE PHONED THE MTN HEAD OFFICE AND THEY KEEP ON PUTTING ME THROUGH TO THE HIGH VOLUME REPAIR CENTER WHERE I AM CURRENTLY ON HOLD FOR THE PAST 43MIN AND 12 SECONDS.<br> <br> I HAVE ALSO SENT A COMPLAINT ON THE MTN ON THEIR WEBSITE AND WHAT A SURPRISE NO RESPONSE. <br> <br> A WORD OF ADVICE. READ ALL THE COMPLAINTS BEFORE CHOOSING A NETWORK

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Mar 2015, 10:51
Official
Hello pierrappelgryn,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please supply us with a Job card number so we can follow up on your behalf.

regards
Thabelo
REQ:***