WORST/RUDEST SERVICE EVER!!!
Charelle Brockman just gave me the worst service a person could ask for! I just sent this long email full of questions regarding my statement that was wrong and asked for help on how to read and understand it and all this lady does is reply my looooong email with a “please find the attached” and sends me exactly the same statement I was enquiring about in the first place without answering my questions or attempting to help me. She dis not even read through my email she just bluntly sent me a statement and ignored my questions! I have been struggling for weeks to get assistance from MTN my next payment is almost due and I am unsure what to pay dur to staff treating you like a dog! I am very disappointed in the service!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The Egain customer team have assisted you with proper feedback regarding your account balance.
The address details has been corrected on all the levels on the account.
The account is on cash method payment need to be done 21 days from the invoice date (20th)
The account balance on the 2-4-2018 was on R0.00.
Invoices since April 2018 until June 2018 was allocated and no payments was received for all this months.
Account balance on the 20-6-2018 was R10.559.35.
Payment for R1700.00 paid on the 7-9-2017 that left the account balance in arrears with R8859.35.
Invoices for July added account balance on the 20-7-2018 was R12 140.17
Payment for R1410.00 received on the 4-8-2018, account balance R10 730.17
Invoices for August 2018 added to the account balance on the 20-8-2018 was R14 010. 99
Payment for R12 140.17 received on the 24-8-2018, account balance on the 24-8-2018 was R1870.82
Invoices for September 2018 added to the account. Balance on the 20-9-2018=R5151.64
Payment for R3300.00 received on the 21-9-2018, balance now R 1,851.64 (SHORT PAYEMNT) for your September 2018 invoices.
The system billing is in arrears and allocations of minutes/data and sms in advanced.
The billing on the statement is correct.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The Egain customer team have assisted you with proper feedback regarding your account balance.
The address details has been corrected on all the levels on the account.
The account is on cash method payment need to be done 21 days from the invoice date (20th)
The account balance on the 2-4-2018 was on R0.00.
Invoices since April 2018 until June 2018 was allocated and no payments was received for all this months.
Account balance on the 20-6-2018 was R10.559.35.
Payment for R1700.00 paid on the 7-9-2017 that left the account balance in arrears with R8859.35.
Invoices for July added account balance on the 20-7-2018 was R12 140.17
Payment for R1410.00 received on the 4-8-2018, account balance R10 730.17
Invoices for August 2018 added to the account balance on the 20-8-2018 was R14 010. 99
Payment for R12 140.17 received on the 24-8-2018, account balance on the 24-8-2018 was R1870.82
Invoices for September 2018 added to the account. Balance on the 20-9-2018=R5151.64
Payment for R3300.00 received on the 21-9-2018, balance now R 1,851.64 (SHORT PAYEMNT) for your September 2018 invoices.
The system billing is in arrears and allocations of minutes/data and sms in advanced.
The billing on the statement is correct.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,