TF
Tarryn F

1 reviews | Active since Dec 2017

09 Dec 2017, 07:35

Worst worst ethic ever received

MTN Eastgate Branch - 1stly I was faced with bad attitude by a consultant named Stanley when signing up for a contract on Black Friday as well as when I went to the store to pick up my sim card for the data I signed for and let me emphasise twice by both Stanley and Assistant Manager - Sibusiso.

I recently noticed that I've not been receiving the right amount of data so I've called the MTN Care line only to be told I've been registered for the normal data package and not the deal promised for black Friday and plus that I was not provided with my Showman subscription. Seems like those employees have not been trained properly or work processes and customer service. Don't ever go there if you want something done right. Regret joining MTN.

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Replies (2)
MTN South Africa
MTN South Africa's reply12 Dec 2017, 09:49
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

TF
Tarryn F's update22 Dec 2017, 22:10
Reviewer Update
Wow shocking it's been over 13 days and still I've not received a call and my issue has not be resol ed. Clearly MTN does not care about their customers.