RB
Rochelle B
1 reviews | Active since Jan 2014
27 May 2019, 13:21
WORST UPGRADE EXPERINCE!!!
SHOCKING!!!! I have an horrible experience with doing a cellphone upgrade, not only was my number disconnected, my tariff plan changed without my consent and all data taking, logged query after query and over a week later still no help!! advised the branch were upgrade was done and I was advised the call center was closed at 3pm during the week....can someone from MTN not mind doing there job and sort out my contract!!!!!!!
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MTN South Africa's replyOfficial
28 May 2019, 12:07Good day Rochelle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the previous tariffs have been discontinued and are no longer available. However we have upgraded you on a tariff very similar to what you used to have. We have compensated you for the 1GIG you loaded as well.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the previous tariffs have been discontinued and are no longer available. However we have upgraded you on a tariff very similar to what you used to have. We have compensated you for the 1GIG you loaded as well.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply28 May 2019, 12:07
Official
Good day Rochelle
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the previous tariffs have been discontinued and are no longer available. However we have upgraded you on a tariff very similar to what you used to have. We have compensated you for the 1GIG you loaded as well.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the previous tariffs have been discontinued and are no longer available. However we have upgraded you on a tariff very similar to what you used to have. We have compensated you for the 1GIG you loaded as well.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,