DM
Dawie M
1 reviews | Active since Aug 2010
03 Jul 2015, 12:56
WORST UPGRADE EXPERIENCE EVER
Abolutely ABSURD, 3 days ago I did an online upgrade request. Till now no body responded so decided to call. A lady answers and says she is busy helping me, then taking my details everything, without a word put me in a holding cue. Rediculous. whyWHYwhy!!! don't you want to keep existing clients<br> <br> Do you want me to renew or not. Come on MTN you are really P'ing me off now, give an answer, or as my contracts expires I will move them over to a new provider<br> <br> YOu have 2 hrs to respond or deal is of
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 18:02Hello dawiem,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply09 Jul 2015, 18:02
Official
Hello dawiem,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***