BG
Briton G

1 reviews | Active since Dec 2013

29 Jan 2015, 07:47

WORST TREATMENT FROM MTN

I am experiencing the worst treatment from MTN,I had a contract with MTN for two years which ended last year October,i asked them to cancel the contract and they told me there was a blance for R400R which i settled<br> <br> i then opened another account with MTN which i am paying every month,in december they sent me a bill of more than R5000 on my account which i had cancelled,i contacted them and they told me that i was subcribing to viamedia lucky content,i told them that i know nothing of such a subcription and they promised to investigate with reference number ***,until now they havent resolved the issue ,i call their call center but i cant get through<br> <br> <br> <br> I resorted to find help from WASPA with reference number *** and they investigated and they confirmed that i was not subscribing to any of their members.<br> <br> My case has not been resolved by now,MTN sends me statements showing R5000 and my services have been suspended and worst still i cant get through to them to check if my request is being delt with<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Feb 2015, 11:40
Official
Hello akabrio,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced, according to our records a credit was passed on your account for content charges and an arrangement was made for the outstanding amounts.

Best regards
Mantoa
REQ:***