1 reviews | Active since Jan 2012
Worst Support in South Africa
ON the 4th May 2015 I logged a call, as there was a problem with the signal booster that was installed by MTN, after initially receiving the automated e-mail with my reference number and one more e-mail to say that the matter was escalated to Bovern (who ever that is) we are still without signal at our house, we have 3 MTN devices and we are not able to use one of them, we are missing important calls and this is starting to become a serious issue now.<br> <br> My question is you expect your customers to pay there account like clock work every month, but when it comes to delivering a service that you are contracted to deliver then you are reluctant to do so.<br> <br> So if this is the case then I would like you to cancel all our MTN services, no matter what the remaining contract terms are, because we cant afford to pay for a service that we cant use, and I think that the consumer board will full agree with me.<br> <br> Then at least we can go to a network operator that want to give us the service that we pay for !!!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
