ED
Essack D
1 reviews | Active since Nov 2009
01 Feb 2017, 12:02
Worst SP ever!!!!!
<p>MTN's billing is so weak they keep over charging me on my account i have there-fore chose NOT to use my SIM/Number but i still get over charged, there is no way of contacting the legal dept. as my query had not been sorted out and handed over to legal, I now want to pay up my account and cancel my contract but i cannot do so as my account is "blocked" due to the account being handed onto legal. I was in store today at the Melrose Arch branch and was told they cannot help me, I stayed on hold for +-20mins jus to be put back thru to the main menu. I am fed up. can MTN please contact me so i can sort this out pay you and never use your service again!!! </p>
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MTN South Africa's replyOfficial
08 Feb 2017, 09:51Dear Essack,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have escalated your enquiry to the legal department for assistance. I have requested that they contact you with feedback urgently.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Best regards,
MTN South Africa's reply08 Feb 2017, 09:51
Official
Dear Essack,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have escalated your enquiry to the legal department for assistance. I have requested that they contact you with feedback urgently.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Best regards,