dB
desorine B

1 reviews | Active since Dec 2014

22 Jul 2016, 11:59

Worst servise in the world

<p>i have lodge a claim with mtn 3 weeks ago.</p> <p>i have never recieved any reponse form anyone,</p> <p>i have called the insurance number ********** 084 but nobody ever answers the phone,i was advise it takes up to 5 days for claims.</p> <p>i have faxed,email and did the claim online and Mtn servise is PATHETIC .</p> <p>when you eventualy speak to a consulatant they advise to go to any Mtn branch,you get to the branch and they say you must call the insurance compmay...</p> <p>i have been giong around in circles and nobody can help me.</p> <p>dont know what kinda bussiness MTN run,but its realy not customer friendy,as they cant even keep their client up to date what is happening on the claim.</p> <p>Disgusted with your service</p> <p> </p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply22 Jul 2016, 13:28
Official

Good day Desorine,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your insurance claim was approved, claim reference number: 475933. You will be required to pay an excess of R350.00 at an MTN store.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********

dB
desorine B's update22 Jul 2016, 14:02
Reviewer Update

Thank you fir the reply Ayanda..i have spoken to consultant and they advised me they cant assist me without an letter stating my claim has been appoved .

Please foward the letter to **********