DM
Dave M
1 reviews | Active since Nov 2014
18 Aug 2015, 10:54
Worst service with Lies
I have a 24 months contract with MTN that expired on the 11th August 2015, we have been trying to cancel the contract with no success and always get lies, i called on the 23rd of July *** and told to call on the 12 August 2015. I did call and spoke to Zethu *** and she told me it takes 72 hours, explained terms &
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MTN South Africa's replyOfficial
09 Sept 2015, 16:15Hello Wangada,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We do apologise for the late response, the matter has since been resolved the number has been moved over to pre-paid and a credit for late cancellation is passed on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We do apologise for the late response, the matter has since been resolved the number has been moved over to pre-paid and a credit for late cancellation is passed on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
MTN South Africa's reply09 Sept 2015, 16:15
Official
Hello Wangada,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We do apologise for the late response, the matter has since been resolved the number has been moved over to pre-paid and a credit for late cancellation is passed on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
We do apologise for the late response, the matter has since been resolved the number has been moved over to pre-paid and a credit for late cancellation is passed on the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***