Worst service when requesting itemized billing

I have been requesting itemized billing from MTN since the 19th of March 2022. I was told to send an SMS to 30988 with my email address by the call center consultants and I never got a response. I call the call center 4 times and spoke to 4 different agents that said that they will escalate my matter and to this day, my issue has not been resolved. What kind of operation are you running when you can't even service your customer. This is honestly not acceptable. I even sent an email to *** and that too has not been responded to.

This is honestly ****py service from MTN.