JD
Johannes D
1 reviews | Active since Sept 2014
30 Jan 2015, 09:39
Worst service via Repair Centre
My phone were sent in for a warrenty assesment via the MTN REPAIR Center on the 15 January 2015 we were told it would take about 4-5 days for the assesment today it is the 30 and stil no awnser on the assesment<br> When you phone them you have to hold the line for 10 min just to be told they cant tell you when the assesment will take place<br> <br> Thank MTN for great service?!?!?!?!?!?!?!?!?!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Feb 2015, 10:51Hello Jonas123,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved you will need to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved you will need to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply12 Feb 2015, 10:51
Official
Hello Jonas123,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved you will need to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved you will need to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***