Worst service, unprofessional and non existence.

Worst service and support ever. There sales agent are also very misleading. In August one of there agent phoned me. They told me sms will fall away and that I can change my package to a better one. She also told me if the package don't work for me I can change it at no cost and it won't effect my contrant time.

A few week back I phoned Mtn to downgrade my contract and they told me I must pay to downgrade my contract. I told them the lady told me that they won't charge me to do that but the keep on telling me I must pay to do that. I requested the recording of August whenI was talking to the lady but nothing happend. After lots of phone calls for one to the other the one manger say she found a way to do it without any cost and gave the phone to someone else to help me. At that moment I had R877.70 credit in my account. A few days later I looked at my account and I own them R3261.35. What happens that lady canceled my contract and open a new contract thats why I got the massive fee. I phoned again the department that help me but they sent me to account and account sent me back to them. No one want to take responsibility or want to help a person. I also ask again for the recordings of August and the one in December but didn't get any. I talk to the following people: Hope Nsibrnve and Cele Nokuhle both told me they will ask a manager to contact me but nothing happened. Can someone help me and how do I get the recordings. It's my right to request the recording. My next step is to get my lawyer to contact Icasa and the consumer board to sort it out. Mtn staff is very unprofessional.