1 reviews | Active since Oct 2013
Worst service/*******z
The WORST SERVICE EVER, I renewed my Data contract in May, which has always been 2Gig,They were so quick to call after I filled the online request. Sim card delivered and told to call after 24hrs of activation, I called and Emailed for 2 months, Call Center was on strike, nobody could help me. 3 months later I get a bill that says I owe R3000? For what? Cause my account was never capped to 2 Gig. How is this my problem? I signed for 2gig not open plan. Nobody is willing to help, I asked for sales recording they tell me to drive to their offices, so I have waste my petrol again on top of the money they want from me? They refuse to take accountability for their bridge of contract with me, is it my fault that they went on strike and that the sales person never did their job by capping my account. They refuse to cancel my Data account. Last time I will ever use this pathetic ***** <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response. Kindly be advised that the billing is validated and the charges are valid. Unfortunately no credit is due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response. Kindly be advised that the billing is validated and the charges are valid. Unfortunately no credit is due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
