SA
Shain A
1 reviews | Active since Jan 2014
11 Dec 2018, 12:52
Worst Service received by MTN, Rude consultant at the MTN store outlet (Damaging MTN brand)
I am still waiting for my reply as per the person said they will investigate and provide me with feedback but nothing to date: Worst Service received by MTN, Rude consultant at the MTN store outlet (Damaging MTN brand)
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Dec 2018, 08:59Good Day Shain
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please provide us with the name of the store so we may escalate the matter to the relevant regional management team.
Warm Regards
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please provide us with the name of the store so we may escalate the matter to the relevant regional management team.
Warm Regards
Brendah Langa
Complaints Management team
MTN South Africa's reply12 Dec 2018, 08:59
Official
Good Day Shain
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please provide us with the name of the store so we may escalate the matter to the relevant regional management team.
Warm Regards
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please provide us with the name of the store so we may escalate the matter to the relevant regional management team.
Warm Regards
Brendah Langa
Complaints Management team