Worst service received

<p>Hello,</p> <p> </p> <p>I had done an upgrade in may this year for the Samsung S7 Edge.</p> <p>I was not told about the offer that came with the purchase of a samsung S7 edge which was the VR gear.i recently spoke to a colleague who advised me of this as he had recently done an upgrade as well.</p> <p>I enquired about the offer at MTN Westville mall and they advised that the offer was still on and that if i followed some steps on samsung rewards i would be able to get the free VR gear. I told the consultant who was fairly new at mtn that i was having a problem and needed assistance she was unsure of helping me and asked me to visit mtn at the pavilion or email the contact centre which i did and did not receive much help from them either.</p> <p> </p> <p>The second issue with mtn Westville mall was a second upgrade that i had done on Friday last week.i was told that they have a new FICA roll out and were unsure of how to proceed further and would need to do some investigating before giving me the phone.i was understanding and left. I went into the store on Monday as i was instructed by the consultant on Friday only to find that they were still unable to assist me.i was told to come in on Tuesday which i did and still no success. The consultant advised that she would contact me today to give me feedback.</p> <p>It is now 19:05 outside the normal trading hours which i am aware off but yet another day has passed and i still have not yet heard from her and it is nearing a week and i have still not received the phone.</p> <p> </p> <p>Mtn is normally quiet a good network provider hence me having 3 contracts with them. After these two incidents maybe i should re- look whom i deal with in the future.</p>