Worst service provider with the really poor customer service.

Worst service provider with the really poor customer service.

I had a contract with MTN a while back now and it was due for an upgrade in 2020, which I did not do because I didn’t want a new phone and the service was really ridiculous. So I called in to cancel the contract because if you do not do so you will still be charged (😒 ridiculous).

Contract was then cancelled without any issues and I’m under the impression that my account was then closed. Two years later (2022) without any phone call or email from MTN I do a credit score check (personal reason) I find out that my account is in arrears.

So I had to give them a call with my airtime, wait for mins on the call to find out that my account was handed over to the legal department for what reason I have no idea. So I asked the guy what was the reason for me to be handed over, his response was I do not know and the only way to help me is to send them an email and wait for a response on what was the issue, Cause they do not have a direct number.

So I asked him to do so and how long will it take, he said it will take 24h for them to get back. Called again after two days (my airtime, waited for mins again) just to find out an email was not even sent to the legal department 😒. Told the lady my story, she told me the same thing they will have to send them an email and wait for a response.

Okay 9 days gone now and still no response from the legal department, called again just to hear the same ##### bull**** which now is really annoying cause I have no idea why I was handed over and now my name is bad when I do a credit score check, which is holding me back from doing or getting any other account.

Really hope MTN can up they game and I can get help soon.

Please stay away from MTN and there really poor ridiculous customer service………