1 reviews | Active since Sept 2014
WORST SERVICE PROVIDER/SHADDY
<p>I have never in my time with MTN used more than a 1GIG of data a month, I load R200 each month buy a gig of data and have some airtime. By the time its next month and my bundle is about to expire i have more than enough data left, as I am on wi fi everywhere i go.</p> <p> </p> <p>This month I have added data 4 times already, I load it on and within 2 3 days it will be gone including my airtime. This is unexceptional, I want my money back and Im also moving over to a = other service provider which isnt shaddy</p> <p> </p> <p>On the 27th I loaded R200, the first of April i loaded R160, the 8th pf April I loaded R25, on the 13th I loaded R105 and o the 15th I loaded R200, where I load R200 every month on the 27th or the 28th, as to where this month I loaded R690.00. I used the R200 loaded on the 15th for a GIG of data and already have 400MB left and with the GIG of data I received 500MB for free everytime. I am on WI FI every where I go, the data is just for backup, how isit it possible to take all that data from my phone when Im on WI FI. </p> <p> </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly ensure that your Mobile Data is switched off before connecting to the internet using a WIFI in order to stop connection from going via the MTN APN which generates a charge on your Data bundle and airtime. For further assistance in this matter please contact our Data Support team on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly ensure that your Mobile Data is switched off before connecting to the internet using a WIFI in order to stop connection from going via the MTN APN which generates a charge on your Data bundle and airtime. For further assistance in this matter please contact our Data Support team on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
