Worst service provider: mtn

If there was a no star rating I would choose that.

In the 24th June 2024 I went to the mtn store at Eastgate mall. I was assisted with making my application and all was well as I left with the router. However, the router was not activated and the consultant told me that they had an invoicing issue because they had two routers in stock and they borrowed one to their sister store upstairs the mall and the system had not registered the number of routers on hand! An inventory issue! She said she couldn’t fix the error on her own and when she called her manager who was at work when I arrived, the manager advised that they had knocked off. They knocked off without communicating with the team. Rather shocking.

Anyways the consultant took my details and promised to have error fixed by Sunday/Monday and she will call me to confirm. Silly me for believing her and not taking any of her details. Pity they don’t even have name tags. So she never called. I searched for numbers online and they were not working. Called the centre at the mall and they provided alternative numbers and phones just rings unanswered.

A week later I then went to the store again and was assisted by a guy called Xolani. He sympathised with me and went on about how his colleagues could hand out a router without testing if it’s working, blah blah blah. He kept reassuring me that I have come to the right person and that my issues will be resolved. Oh but what a lie. When he checked my profile, he picked up that the SIM card was not rica compliant and he said he had sent through a request and it will be active in 24h (their favourite line). But still, a week later it is still not working. He gave me his personal cellphone number which he hasn’t answered. I sent him messages which he hasn’t even rep**** to. So the remaining thing for me is to take back their router and they must just process my refund because it’s just a ****. A waste of time and money.

Worst part, they billed me a ridiculous amount and the router is still without connection.

The staff don’t seem to understand the concept of customer service or sunset principles.