DC
Danie C

1 reviews | Active since Aug 2015

18 Dec 2015, 11:28

WORST SERVICE PROVIDER IN THE WORLD!!

6 Months ago, my phone was ****** in a smash and grab. MTN staff was on strike and subsequently the 808 service center was not operational. The next day I had my simcard replaced, cell phone blacklisted but the ******* stole R4 500 worth of airtime from my account whilst I had a simcard pin code. MTN disconnected my service as i was, according to them, negligent as I did not block my simcard immediately (how could I when 808 was not operational??) After months of fights, my phone was connected again and was my case referred to the MTN Forensic Division. Tuesday, my cellphone was disconnected without prior warning, no e-mail or sms. . I went to Menlyn MTN and whilst being assisted in a prompt manner, was told to phone 808..(my phone was disconnected from the network!!!!!! ) Email has been sent to MTN by the employee and I am still without service and MTN is on holiday (or maybe ripping ppl of to pay they fines they need to pay in Africa). Is this the way you treat a lyoal customer of more than 20 years???....It is a disgrace and although the CEO of MTN on numerous occasions said public ally they value their customers and appreciate their support during the strikes, it is just PR.

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Dec 2015, 10:28
Official
Hello Danco,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng