WORST SERVICE PROVIDER IN AFRICA

<p>I made my monthly payment on the 19.03.16 of R527 and in error did not complete the ref in full,it simply read 083. My line was suspended and I called to log the case and sent through the proof of payment. 4 months down the line and the payment still hasn't been allocated and my line has been blocked for outgoing calls. The call centre agent says there is nothing she can do and I have to wait for the collections / banking department to hopefully wake up and do the jobs they get paid to do. Until then, I can't use my phone (which I use for work) and that's it.....talk about great customer service hey. I've been calling MTN for since March on a weekly basis to follow up and have the matter resolved and I have been more than patient and understanding. This is now the final straw and I have had enough and then they wonder why the lose market share to their competitors in the market? Utterly disgusted at the lack accountability and sense of urgency!!!!!</p>