Worst Service Provider I have ever dealt with!!!

I upgraded my phone, on 16 May, which is currently under my mothers contract. I also requested that my number be transferred into a new contract in my name. I dealt with Neo. He informed me that the transfer will be done in 24 hours and that he would call me on 17 May. To my dismay not only did I not receive a phone call from Neo confirming my new account being active and been successfully transferred, I was subsequently barred from using the service or my phone, along with all the other numbers on the contract. I spoke to a consultant at Morningside who said that due to a \Glitch"my number had been barred and activated me. It took longer than 24 hours before I could use my phone again which is extremely irritating. I went to MTN Sandton City on Tuesday to check on the status of my transfer since I had not heard anything from Neo"