1 reviews | Active since Dec 2014
Worst service provider i have come accross
I upgraded my phone on Saturday the 11 April 2015 and i had over 1GB worth of data available, on Monday morning i received a message from MTN saying i have successfully be migrated to a contract subscriber, after that my data available was now 0GB.<br> over the last week i have spent over 15 hours on hold waiting to get through to someone, sometimes i do sometimes i dont and sometimes the people i get through to just drop the call.<br> after many tries i finally got a call logged and was escalated for investigation, i was told i must wait 4 days and call back again to find out what the finding are. i did and i was again told they made a mistake and they would log another call to have all the data loaded back onto my phone. i should wait 2 to 24 hours , this was on Monday the 20th.<br> Tuesday another call was logged and escalated as i still do not have my data back. <br> i have tried again on the 22nd and was on hold for over 2 hours trying to find out why i still have no data and am now being charged for my data usage.<br> i now want my contract cancelled but they conveniently made me wait for more than the 7 day grace period they have with upgrades. completely useless!!!!!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated a once off 1 GB bundle on your number and we will credit it on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have activated a once off 1 GB bundle on your number and we will credit it on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
