worst service provider ever by the yellow Bozza network (MTN)

I had a cellphone contract with Mtn for 24 months of which I paid it in full, surprisingly it was renewed again without my consent and my account has been handed over to legal department and being listed on ITC. Now my credit application has been declined from my bank due to the incompetence of someone else and no one is giving me answers instead I get reference after reference. I sent documents to MTN everytime when i call they said the person whon i sent to ddidnt sent document to legal department. This case have been dragging for so long. Today i decided to call complain department and spoke to a lady called Itumeleng (ref ********** 81). she said the case have been resolved, she went on and asked if i havent spoked to a lady called Mitchell as she is the one who did the upgrade. She tranfered me to another cancelation department where a journal have to be made in order for my account to be resolved, but when i spoke to the lady that side she spoke a different story about matter been in Legal Department and she cant assis me(ref ********** 70) and transferd me to Legal where i was told there is nothing they can do as the matter is in ***** Department.

i have an offer to purchase a house which expires by end of April 2018 and you guys are busy playing transfer games with me. You are very good to submit our name for debt collection but when we need your service you are nowhere to be found. Please resolve this ASAP. My mtn contract upgraded without my consent is ********** . Contact me on ********** / ********** email- ********** **********