Worst Service Provider Ever

<p>On the 25th January I brought my Sony Cellphone into MTN Hemmingways as the phone kept switching itself off and saying the memory was full when there wasn’t anything on the phone. Faizel Vice received the phone and assured us we would have it back within a week. On Wednesday 15th February (3 weeks later) my husband received a call saying the phone was ready for collection. On collection there was a small crack on the side of the phone, nobody at the store was able to give him an answer with regards to where the crack came from or how long it would be before a replacement phone would be available. The phone was then taken by MTN again. It is now more than a month later when the phone was first taken in. The only response i get from MTN (after having to email them on a daily basis to follow up) is "we apologise for the delay". I am busy paying for a phone that is in MTNs possession and not my own, paying for data that can not be used because i do not have a phone to use it in. </p> <p> </p> <p>I am completely fedup as no one can give me any sort of answers as to when I will get my phone back. </p>