Worst Service provider ever
<p>I have call twice to customer services.. first was on hold for 45 minutes and then call was cut.. then on hold for 30 minutes and call gets cut... i loaded airtime and my airtime was taken for the advance i took but now it says i have not paid the advance. if it is not data issuses its the service, its being told you dont have airtime when you do and you have to restart your phone. mtn is so inconviniant and so disapointing... its the worst experiance through them and i just cant believe that for a company like them they have so many issues.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Pre-paid division to assist with the airtime request. A call back will be done during the course of the day to advise and complete request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Pre-paid division to assist with the airtime request. A call back will be done during the course of the day to advise and complete request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.