Worst service provider ever

Logged a complaint before and once they respond they don't follow up again no matter how many times you respond. So will create another one maybe this will get their attention. My last response to them "And this morning a debit order was attempted from my account which returned as unpaid and now I have gotten a r100 unpaid debit order charge. I made this payment and provided the proof of payment to promise 3 days ago and was advised that this would be escalated. Is this how you treat your loyal customers. Please note that I will now be escalating this matter to the ombudsman for further review as no one in your complaints team even bothered to resolve my issue. **** service. " if my phone disconnects for your ****ty ways please note that I will not leave it like this.