JM
Judith M

1 reviews | Active since Dec 2017

08 Dec 2017, 12:07

WORST SERVICE PROVIDER EVER!!!!!!

I would like to put it out there that I have received the worst service from MTN than any other network in my life. These people have put me through the longest hell as i app**** for my phone two weeks ago in Dainfern square Joburg North, my application was approved after 3 days yet there was no stock of the phone i wanted!!!!!! did not get it and ended up having to run to Northgate to reapply which has taken a whoping 4 DAYS just "processing" the application which was already approved by the previous MTN and I"m still waiting for my contract to be approved. This is the worst experience of customer service iv ever experienced. MTN truly sucked the f un out of life for me.

0
Replies (3)
MTN South Africa
MTN South Africa's reply11 Dec 2017, 10:30
Official

Good day Judith.

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please send us a private message with your I.D number in order for us to find resolution.

Regards
Charelle Brockman
MTN Complaints Management Team.

JM
Judith M's update11 Dec 2017, 16:07
Reviewer Update
Good day My I.D number is ***089
JM
Judith M's update20 Dec 2017, 08:44
Reviewer Update
So I get a response from MTN after I post my complaint and they " apologize for any inconvenience" asking that I respond privately to get the matter resolved. This was two weeks ago. Here I am again complaining about the same bad service, again still o response!!! To whoever gets this MTN kindly CAMCEL MY CONTRACT I DO NOT WANT TO GET THE PHONE ANY MORE DO MOT DEBIT MY ACCOUNT.