Worst service provider ever

I have been on the phone with MTN for over an hour and the consultants keep dropping the line. I first called on 808 and spoke to a guy by the name of Caarl Codjo who advised me that he cant help and I need to dial ********** 667 of which i did and to his bad luck it went through to him again (which I wonder why I was even given a different number to begin with )

All I need is a proof of purchase to be able to swap by insurance but it seems non of them have it. I am told I will get it after 48 hours.

I asked to speak to a manager. he placed me on hold and then hung up. I called again and spoke to some lady who barely knew what she was doing and tried to tell me i dialed the wrong number. I asked her to give me the correct number and guess what , she hung up. God forbid should i lose or damage my handset before I get this you will be saying sorry you cannot help but and still debiting my account.

Your services is appalling and to date I wonder why I even upgrade with you guys. You promise to improve services but get worse by the day. Im sick to death of your bad service.

I want my proof of purchase or please cancel this stupid upgrade I will gladly take my service elsewhere