1 reviews | Active since Aug 2017
Worst service provider ever!!!
Can't believe it takes more than 40 minutes to apply for an additional contract at MTN Direct then when someone answers they transfer you then after a while when someone answers again they transfer you again and still im waiting for someone to help me just to apply for an additional contract so what tipe of service is that to wait almost 50 minutes and im still not helped??????????????
Dear Dominique,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
The matter has been referred to our sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Dominique,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
The matter has been referred to our sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,