AB
Annelien B
1 reviews | Active since Jul 2015
17 Sept 2015, 08:55
WORST SERVICE PROVIDER EVER
I have received several SMS over the last few weeks to say my account is in arrears. Every time i call the call center agents confirm the account is not in arrears and i must ignore the sms. Every time they go and susspend my account and i need to call again. I am sick of the service. Now they go and change the call center IVR options when you enter you cell number it tells me my number is not valid and there no longer is a option to go to a consultant. So now you cant get hold of anybody probably because they are to scared to deal with the disgrunteld customers. MTN does not care about their customers. Customer Service worse than the goverment. BAD BAD BAD>
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MTN South Africa's replyOfficial
17 Sept 2015, 15:17Hello AnnelienB79,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. please note that there's an amount of R 1,268.93 the total amount was R 3419.12 and we only received the amount of R 2150.19 , so the was a short payment on the account hence the SMS notification.
Kindly fax us the proof of payments to:*** and quote the below reference numbers. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. please note that there's an amount of R 1,268.93 the total amount was R 3419.12 and we only received the amount of R 2150.19 , so the was a short payment on the account hence the SMS notification.
Kindly fax us the proof of payments to:*** and quote the below reference numbers. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 Sept 2015, 15:17
Official
Hello AnnelienB79,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. please note that there's an amount of R 1,268.93 the total amount was R 3419.12 and we only received the amount of R 2150.19 , so the was a short payment on the account hence the SMS notification.
Kindly fax us the proof of payments to:*** and quote the below reference numbers. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. please note that there's an amount of R 1,268.93 the total amount was R 3419.12 and we only received the amount of R 2150.19 , so the was a short payment on the account hence the SMS notification.
Kindly fax us the proof of payments to:*** and quote the below reference numbers. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***