1 reviews | Active since Sept 2012
WORST SERVICE PROVIDER EVER!!!!
i am writing on behalf of one of my clients, who went under debt review in 2011. The account has been paid up and when we wanted to confirm this we were informed there was thousands outstanding, we sent through the payments made over a year ago and we are still awaiting a response. <br> <br> If you phone the call center you are put through to a number that just cuts off, do not even try to contact the legal department as the number that has been provided is always \busy"and NO ONE EVER replies to mails sent.<br> <br> There has been and amount of over R13000 paid to MTN during the past 4 years that MTN cannot account for....I will be advising my client to go to the police and open a case of *****....<br> <br> Your service centers are pathetic"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our legal department our MTN client Miss J P Botha has been handed over to legal, our client account has not been handed over to the MTN attorneys due to the client under debt review. The legal department notify us that the client need to get in touch with her Debt Collectors they will notify the client what is still outstanding.
We have sent the request to the legal department to intervene. The email address for our legal department ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our legal department our MTN client Miss J P Botha has been handed over to legal, our client account has not been handed over to the MTN attorneys due to the client under debt review. The legal department notify us that the client need to get in touch with her Debt Collectors they will notify the client what is still outstanding.
We have sent the request to the legal department to intervene. The email address for our legal department ***.
Kind Regards,
Alice van der Merwe
***