1 reviews | Active since Feb 2014
Worst Service provider and useless clientcare
Since the 31st August i have not received any feedback from MTN. This is my 3rd complaint with the above (non) service provider. As i said before i changed banks and did an EFT payment to MTN account. I am getting messages that my account is outstanding and no payment was made. I took the proof to their stores, and on their system no EFT is showing. i have sent 9 emails with the proof attached to it to their client care..all i get is an sms to say your phone line is suspended and absolutely no feedback as to what happened to my EFT payment that i made.They ARE truelly the worst network provider quick to claim \no payment received"but when you have the proof no one gets back to you. Guess next step would be Ombudsman<br> FYI they can check all their references<br> #*** - Request was sent from MTN store Tyger Valley to update proof of payment<br> #***5<br> #***7<br> #***7"""
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that the request logged with our Banking Department (REQ:***) and the payment will be allocated to the account.
We see that you've used an incorrect reference for the payment , hence it was not allocated automatically to the account. In future please only use your MTN account number A*** (nothing in front or at the back of the account number).
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We can confirm that the request logged with our Banking Department (REQ:***) and the payment will be allocated to the account.
We see that you've used an incorrect reference for the payment , hence it was not allocated automatically to the account. In future please only use your MTN account number A*** (nothing in front or at the back of the account number).
Regards
Tim
MTN Complaints Management Team: REQ:***