Worst service provider

I wish there was an option for no star (zero rating) because MTN insurance got to be the worst service provider that I have dealt with they have no sense of urgency at all and the needs of their customers are not treated as a priority, I placed a claim on the 4th of January for my cellphone which was ******. Today is the 22nd of January and I still have not received a cellphone. Each time I send an email a different person responds and when I respond to that email I get a response the following day, sometimes two days later. I do not know how many times I have called the call center for help and it's only after I call the call center that someone attends to my claim. I diligently pay my insurance and to be treated like they are doing me a Favour when I claim from that insurance is the most frustrating thing.